Refund policy
Return & Refund Policy
Last updated: 10-09-2025
We want you to love your HappyBird product. If you change your mind or are not satisfied, you have the right to return your item under UK/European consumer law. This policy explains your rights and how we handle returns and refunds.
1. Your Right to Cancel (30-Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online purchase within 14 days without giving any reason. We made this 30 days for you so you dont have to rush.
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The 30-day period starts the day after you receive the goods.
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To exercise your right, email us at hello@happybird.eu with your order number and request for return.
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You must return the item within 14 days of notifying us.
2. Return Conditions
To qualify for a refund:
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The product must be unused and in its original packaging.
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It must be returned in resellable condition (no scratches, damage, or missing parts).
Items that are damaged, incomplete, or show signs of use may be subject to a partial refund or refusal.
3. Return Costs
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You are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a tracked and insured shipping service.
4. Refunds
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Once we receive and inspect your return, we will process your refund within 14 days.
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Refunds are issued to your original payment method.
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If the item is returned in unacceptable condition, we will notify you.
5. Faulty or Damaged Items
If your product arrives damaged or develops a fault within the warranty period (2 years):
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Contact us at hello@happybird.eu with a description and photos.
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We will offer a replacement, repair, or full refund at no extra cost to you.
6. How to Return
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Contact our team via email: hello@happybird.eu
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Wait for return instructions and confirmation.
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Pack the product carefully with all accessories.
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Send it to the return address we provide.
7. Contact
If you have any questions about this policy or your return, please contact:
HappyBird BV
Scherpakkerweg 17B
5616HP, Eindhoven, The Netherlands
📧 hello@happybird.eu
🌐 www.happybird.eu
+31611483806